Join our Team as a 1st Line Technical Support Specialist**

Location: Gurgaon (5 Days onsite)

Hours: UK Shift

About the role : We're looking for a customer-focused individual to join our Technical Support Team. You'll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience

What makes you a excellent fit :

- Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference.
- Relationship Builder: You're great at building relationships and going the extra mile to get things done.
- Clear Communicator: You can demystify jargon and provide advice to non-technical customers. Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs.
- Team Player: You work well with others and can also use your initiative

First‑Line Experience :

- KPI‑Driven :You have experience working with key support metrics such as CSAT (Customer Satisfaction)



and FCR (First Contact Resolution), consistently aiming to meet and exceed performance targets while maintaining service quality.**

Key responsibilities :

- Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services.- Use service boards to prioritize workflow in line with customer Service Level Agreements.
- Support, coordinate, and build relationships with internal teams to achieve the best results for our customers

Perks for our People :

- Holidays: 18 days annual leave, (6 already marked as UK Bank holidays)
- 7 Indian Public Holiday
- 7 days casual leave, 7 days sick leave

Who we are : Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I; :

📌 1st Line Technical Support Specialist (Gurugram)
🏢 Onecom
📍 Gurugram