Job Description: Call Centre Executive (US Shift)

Shift Timing: 8.30 pm to 5.30am

Salary: 25K-30K

Location: Ahmedabad

Job Overview : Key Responsibilities :

- Handle inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer complaints and queries efficiently.
- Provide information about products and services.
- Maintain accurate records of customer interactions and transactions.
- Meet personal/team qualitative and quantitative targets.
- Follow communication “scripts” when handling different topics.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to company policies and procedures.

Qualifications :

- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience as a call centre representative or other customer service role.




- Minimum 1 year experience in international process
- Experience in US process
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work in a fast-paced workplace.
- Strong problem-solving skills and attention to detail.
- Ability to work in a team-oriented environment.
- Flexibility to work during US shift hours (7:15 PM to 4:30 AM).

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
- US process: 1 year (required)

Language :

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 Call Center Executive Us Shift (Ahmedabad)
🏢 Konnectbrands
📍 Ahmedabad