Noida - ITSM | Noida Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role- 3 - 4 years of experience in Service Support/IT Support/Application Support - Hands-On experience with ITSM tools like SysAid, ServiceNow, Jira Service Management - Customer service skills - Good communicator and team player - Basic knowledge in Windows Operating systems. - Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers Your Profile- Managing incidents and requests through the service management tool. - Coordinate and manage Incidents/Requests with vendors and support team that provide Application related resolution. - Monitor and manage high-priority (P1/P2) incidents, ensuring rapid resolution. - Facilitate incident bridge calls and lead communication during major incidents.



- Maintaining governance standards across all IT service management processes - Administer and manage User Access as part of Access and Exit controls. - Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. - Willing to participate in on-the-job training designed to enhance skills and support capabilities. - Willing to work in different shifts and national holidays as required by Operations. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and robust partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. - Ref. code- 303166-en_GB- Posted on- 30 Mar 2026- Experience level- Experienced Professionals- Contract type- Permanent- Location- Noida- Business unit- Business Services- Brand- Capgemini- Professional communities- Workplace Management

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