A Front Office Team Leader oversees daily front desk operations, supervises staff, and ensures excellent guest service. Key responsibilities include handling check-ins/check-outs, managing complaints, training team members, and maintaining high service standards, often acting as the main link between guests and management. They must be highly motivated, professional, and proficient in hotel software.

Responsibilities

- Shift Supervision : Manage day-to-day front office operations, ensuring staffing levels are appropriate and service standards are met.
- Guest Services : Deliver exceptional, welcoming service, handling check-ins/check-outs efficiently, and resolving complaints swiftly.
- Team Leadership : Train, mentor, and motivate front desk agents, providing ongoing coaching and support.
- Operational Control : Oversee cash handling, billing accuracy, and reservation monitoring.
- Communication : Act as a key liaison between guests, the front office team, and other departments like housekeeping and maintenance.




- Policy Compliance : Ensure adherence to all company policies, procedures, and safety standards.

Required Skills and Qualifications

- Experience : Previous experience in a hotel front office or customer service role.
- Communication : Robust interpersonal and communication abilities to interact effectively with guests and staff.
- Leadership : Proven ability to lead, coach, and manage a team.
- Technical Skills : Proficiency in property management systems (e.g., Opera/Fidelio) and MS Office.
- Problem-Solving : Ability to remain calm under pressure and resolve guest issues effectively.
- Education : A diploma or degree in hospitality or related field is often preferred.

Job Types : Full-time, Permanent

Pay: ₹12,297.06 - ₹19,000.00 per month

Benefits :

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Team Leader (Varanasi)
🏢 Espire Hospitality
📍 Varanasi