Convert guest inquiries into confirmed bookings and achieve sales targets

- Manage end-to-end reservations including bookings, cancellations, modifications, and confirmations
- Promote, upsell, and cross-sell hotel rooms, upgrades, packages, F&B;, events, spa, and other services
- Maintain accurate guest profiles, booking details, and communication records in PMS/CRM systems
- Ensure rate accuracy, inventory control, contract loading, and OTA/channel management
- Coordinate with front office, housekeeping, food & beverage, sales, and operations teams for smooth service delivery
- Prepare and manage billing, invoicing, folios, payments, and reconciliation processes
- Handle corporate, group, and event-related inquiries and bookings
- Follow up on leads, quotations, and pending reservations to maximize conversion
- Address guest queries,



objections, complaints, and booking discrepancies professionally
- Generate daily, weekly, and monthly operational and sales reports for management review
- Maintain documentation for audits, compliance, and internal controls
- Support revenue management strategies and contribute to occupancy and revenue growth
- Ensure data confidentiality and compliance with hotel policies and procedures
- Deliver high standards of customer service and enhance overall guest satisfaction

Pay: ₹40,000.00 - ₹50,000.00 per month

Perks :

- Paid sick time
- Provident Fund

Work Location: In person

📌 Back Office Assistant (Sohna)
🏢 Olive Service apartment P
📍 Sohna