Chennai, Tamil Nadu

Job Summary

Job Summary : Remote Desktop Support RCC Support

Job Role : SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Key Responsibilities

Responsibilities : - Provide remote desktop support to clients, troubleshooting and resolving technical issues. - Assist clients with software installations, configurations, and updates. - Monitor and maintain client systems to ensure optimal performance. - Collaborate with other IT professionals to resolve complex technical problems. - Document and track support requests, ensuring timely resolution. - Provide excellent customer service and maintain a high level of client satisfaction.

Skill Requirements

Skill Requirement : - Proven experience in remote desktop support or a similar role. - Strong knowledge of Windows and Mac operating systems.



- Familiarity with remote desktop tools and software. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. - Robust attention to detail and organizational skills.

Other Requirements

- Experience with RCC (Remote Control Center) support.

Other Requirement : - Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

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📌 Analyst (Support & Operations) (Chennai)
🏢 HCLTech
📍 Chennai