We are looking for confident and fluent International Voice Process Executives to handle inbound and/or outbound calls for global customers. The role involves resolving customer queries, providing accurate information, and ensuring high customer satisfaction.

Key Responsibilities:

- Handle inbound/outbound calls from international customers professionally
- Resolve customer issues related to billing, technical support, orders, or services
- Provide accurate information and follow standard operating procedures (SOPs)
- Maintain high levels of customer satisfaction and service quality
- Document customer interactions and update CRM systems
- Meet individual and team performance targets (quality, AHT, CSAT, etc.)
- Escalate complex issues to the appropriate team when required

Required Skills & Qualifications:

- Excellent verbal communication skills in English (neutral accent preferred)
- Solid listening and problem-solving abilities
- Basic computer knowledge and ability to multitask
- Customer-focused attitude with patience and professionalism
- Willingness to work night shifts and rotational schedules

Job Types : Full-time, Permanent

Pay: ₹25,369.82 - ₹46,919.42 per month

Work Location: In person

📌 International Voice Process (Thane)
🏢 SnapFind
📍 Thane