Job Purpose: To deliver high-quality customer support by handling inbound and outbound interactions,

ensuring seamless communication, accurate information dissemination, and superior customer

experience aligned with service standards.

Key Responsibilities:

- Handle inbound and outbound calls efficiently and professionally.
- Address customer queries, complaints, and service requests with accuracy and

empathy.

- Provide product, order, and service-related information to customers.
- Ensure first call resolution (FCR) wherever possible.
- Maintain proper call documentation and NXSA tool, CRM updates for every

interaction.

- Follow defined SOPs, call scripts (Verbiages), and compliance guidelines.

- Escalate complex issues to relevant teams within defined TAT.

- Meet and exceed defined KPIs such as:

- Call Quality Scores

- Average Handling Time (AHT)

- Customer Satisfaction (CSAT)

- First Call Resolution (FCR)

- Maintain professional tone and behaviour across all interactions.

Eligibility Criteria:

- Minimum qualification: 10+2 (Higher Secondary)
- Graduation preferred




- Minimum 2 years of experience in a call centre / customer support role

Skills & Competencies: Communication Skills

- Strong verbal communication skills with clarity and confidence
- Ability to communicate with a neutral accent across languages
- Active listening and problem-solving ability

Language Proficiency (mandatory)

- English
- Hindi
- Bengali
- Oriya
- Gujarati

Behavioural Expectations:

- Customer-first mindset with high service orientation
- Ability to work in a fast-paced, target-driven environment
- Robust team collaboration and adaptability
- High level of professionalism, discipline, and accountability

Work Environment:

- 6-day working (rotational shifts, if applicable)
- Ability to handle high call volumes
- Comfortable working in a structured call centre environment

Location: Navi Mumbai

Pay: ₹18,000.00 - ₹30,116.14 per month

Benefits :

- Health insurance
- Provident Fund

Education :

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

📌 Tele Calling Executive (Navi Mumbai)
🏢 Gleaming
📍 Navi Mumbai