Hiring Alert - IT Support Engineer (L1) Position: IT Support Engineer (L1) Department: IT Experience: 1-2 Years Location: Jaipur Employment Type: Full-Time Role Overview We are looking for a customer-focused IT Support Engineer (L1) with hands-on experience in desktop support, Microsoft 365, Windows administration, hardware/software troubleshooting, and basic networking. Key Responsibilities Install, configure & troubleshoot desktops, laptops, printers and peripherals. Manage Microsoft 365 users, licenses, Exchange Online, Teams, OneDrive & basic SharePoint. Handle password resets, shared mailboxes, distribution groups & user permissions. Install and troubleshoot Windows 10/11 and manage Active Directory / Microsoft Entra ID. Log, prioritize and resolve support tickets within defined SLA timelines. Troubleshoot hardware failures, software issues and endpoint security/antivirus. Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP & TCP/IP issues. Support user onboarding, offboarding, account creation and access management. Maintain IT asset inventory, technical documentation, SOPs & knowledge base articles. Required Technical Skills Windows 10 & Windows 11 Microsoft 365 Administration Exchange Online & Microsoft Outlook Microsoft Teams & OneDrive SharePoint Online (Basic) Active Directory & Microsoft Entra ID (Basic) Desktop/Laptop & Printer Support Hardware & Software Troubleshooting Basic Networking - TCP/IP, DNS, DHCP, IP Addressing,
Wi-Fi & VPN Endpoint Security & Antivirus ITSM/Ticketing Tools - ServiceNow, Freshservice, Jira, ManageEngine or similar Remote Support Tools - AnyDesk, TeamViewer, Quick Assist IT Asset Management & Technical Documentation Educational Qualification Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field. Preferred Certifications Microsoft 365 Fundamentals (MS-900) CompTIA A+ CompTIA Network+ Required Soft Skills Excellent communication & interpersonal skills. Strong customer service and client-handling abilities. Good troubleshooting & analytical skills. Ability to prioritize multiple support requests. Strong documentation and organizational skills. Ability to work under pressure and meet SLA commitments. 1-2 years of experience in IT Support / Helpdesk / Desktop Support. Experience supporting Microsoft 365 environments. Hands-on experience troubleshooting Windows OS. Experience with hardware/software installation. Basic networking knowledge. Experience with ticketing/helpdesk tools preferred. What We Offer Exposure to enterprise IT infrastructure & Microsoft technologies. Hands-on experience with Microsoft 365 administration & endpoint support. Learning and certification support. Career growth in Infrastructure, Cloud & IT Operations. Cooperative and technology-driven work environment. Pay: From ₹700,000.00 per year Work Location: In person
📌 IT Support Engineer (Jaipur)
🏢 Snehal
📍 Jaipur