Job Description - ITES Trainer (Lucknow Location)

Position : ITES Trainer (Information Technology Enabled Services) Location : Lucknow, Uttar Pradesh Department : Training & Skill Development Employment Type : Full time

About the Role

Key Responsibilities

- Deliver training on ITES/BPO domain skills , including:

- Customer Service & Voice/Non-Voice Processes

- Data Entry and Back-office Operations

- CRM Tools & Ticketing Systems

- Digital Literacy and Workplace Readiness

- Spoken English

- Accent Neutralization

- Business Communication

- Interview Preparation

- Grooming & Professional Etiquette

- Problem Solving and Team Collaboration

- Develop lesson plans, training modules, assignments, and assessments.

- Conduct practical sessions, mock calls, role plays, and simulations.

- Evaluate trainee performance and maintain progress reports.

- Support placement readiness through interview preparation and mock interviews.

- Ensure achievement of training quality benchmarks and batch outcomes.

- Maintain attendance, documentation, MIS reports, and training records.

- Stay updated with current ITES industry trends and incorporate them into training content.





- Coordinate with center teams for mobilization, counseling, and placement support.

Eligibility / Qualification

- Graduate/Post Graduate in Any Discipline (Preferably IT, Management, or English)
- Certification in Soft Skills / ITES / BPO Training preferred
- 0-2 years of experience in ITES Training / Process Training / Vocational Training
- Prior experience in skilling projects will be preferred

Required Skills :

- Strong knowledge of ITES/BPO operations
- Excellent communication and presentation skills
- Good command over English and Hindi
- Proficiency in MS Office and digital tools
- Classroom management and learner engagement skills
- Knowledge of employability and placement-oriented training

Key Deliverables / KPIs

- Batch completion and certification rates
- Trainee assessment scores
- Placement readiness and placement conversion
- Training quality and learner feedback
- Timely reporting and documentation compliance

Pay: ₹26,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Trainer Ites (Lucknow)
🏢 Nirmaan Organization
📍 Lucknow