Core leadership and governance - Own the IT operations roadmap; align infrastructure and support with business priorities. - Lead and mentor the service desk/ops team; set SLAs, KPIs, and drive continuous improvement. - Manage IT budgeting, vendor contracts, licensing, and asset lifecycle. - Establish and enforce IT policies, standards, and change/release management. Infrastructure and network - Design, implement, and maintain on-prem/cloud infrastructure (servers, virtualization, storage, backups). - Administer enterprise networking: switching, routing, SD-WAN/MPLS/leased lines, VPNs, Wi‑Fi. - Configure and maintain firewalls, IDS/IPS, and network segmentation; monitor capacity and performance. Systems and platforms - Oversee Windows/Linux servers, Active Directory/AAD, identity/access management, group policies. - Ensure reliable backups, DR/BCP plans, and regular recovery testing. Security and compliance - Implement security controls: MFA, EDR, vulnerability management, encryption, least-privilege. - Monitor logs/events, respond to incidents, coordinate remediation, and run root-cause analyses. - Support compliance requirements (e.g., ISO 27001, SOC, GDPR/DPDP) with documentation and audits. Applications and ERP (where applicable) - Coordinate with functional teams and partners on ERP administration (e.g., SAP S/4HANA BASIS L1/L2). - Manage upgrades/patches, transport management,



and user provisioning across key business apps. Service delivery and user enablement - Own incident/problem/change processes; ensure SLA adherence and stakeholder communication. - Standardize endpoint builds; oversee hardware lifecycle and peripheral/device management. - Deliver training, knowledge base articles, and adoption programs for current tools. Projects and improvements - Plan and execute infrastructure refreshes, network rollouts, and security hardening projects. - Evaluate and pilot new technologies; produce proposals and TCO/ROI justifications. - Track project timelines/resources; escalate risks and keep leadership informed. Vendor and partner management - Source and negotiate with ISPs, OEMs, MSPs, and SaaS providers; manage SOWs and renewals. - Ensure partner deliverables meet performance and security expectations. Reporting and metrics - Publish dashboards on uptime, incidents, capacity, patch compliance, and security posture. - Present post-incident reviews and quarterly improvement plans to management. Optional, industry-specific add-ons - OT/plant connectivity and redundancy for multi-site operations. - Warehouse/retail peripherals (barcode/RFID, POS), and specialized apps (e.g., TLB/truck load builder). Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person

📌 Sr. IT Executive (Kothi)
🏢 SRK GROUP OF HOSPITAL
📍 Kothi