Summary :

- Location: Hyderabad, India
- LI-Hybrid

About the Role : Key Responsibilities

- Provide user support, incident management, and issue escalation, coordinating with Novartis IT teams and third-party providers for timely resolution.
- Manage user community communications — proactive notifications on platform issues, maintenance, and scheduled downtimes.
- Own user training, onboarding, and offboarding coordination.
- Perform system monitoring, storage hygiene, and vulnerability management, coordinating remediation with relevant teams.
- Test key functionalities after upgrades and patches, in collaboration with Novartis IT or third-party providers.
- Collaborate with the BR Compute Management Team for direction, alignment, and prioritization of activities.
- Deliver regular usage reports and status updates to the BR Compute Management Team.
- Maintain and extend user documentation, training materials, internal SOPs, and best-practice guidance.

Platform-Specific Responsibilities (Across HPC, Scientific Software & AI/ML Compute)

- Support the day-to-day operations of the on-premise HPC platform — contributing to scheduler policies, capacity planning, upgrades, and patching validation, and acting as an escalation point for cluster, interconnect, file system, and scheduler-related matters in coordination with infrastructure and vendor teams.
- Administer the SBGrid software suite — coordinating updates, licensing, and issue resolution with the SBGrid consortium, and supporting SBGrid-based workflows within HPC pipelines.
- Operate specialized on-premise scientific platforms such as the Schrödinger Platform, CryoSPARC Platform, and NICE DCV remote visualization — covering licensing, upgrades, HPC/GPU/storage integration, user enablement, and vendor coordination.
- Administer and operate the NVIDIA DGX environment supporting BR AI/ML workloads — managing the DGX scheduler, GPU quotas, drivers, CUDA stacks, containers, and AI/ML frameworks.
- Coordinate DGX upgrades, firmware/BIOS updates,



and patching with Novartis teams and NVIDIA/third-party providers; monitor DGX-attached storage and engage with users on data hygiene.
- Deliver regular HPC and DGX usage, job/GPU efficiency, and platform status reports to the BR Compute Management Team.

Required Qualifications & Experience

- Bachelor's or Master's degree in Computer Science, Engineering, Computational Sciences, or a related discipline.
- 7+ years of hands-on experience administering enterprise or research HPC environments.
- Strong Linux system administration skills.
- Deep expertise with at least one HPC job scheduler.
- Experience with parallel file systems.
- Proficiency with MPI, compilers, environment modules, and scientific software stacks.
- Experience with container technologies.
- Exposure to GPU/DGX environments and AI/ML frameworks.
- Scripting/automation skills (Bash, Python).

Preferred Qualifications

- Experience supporting life sciences workloads — genomics, structural biology (SBGrid, Cryo-EM, crystallography), cheminformatics, AI/ML in drug discovery.
- Familiarity with specialized scientific platforms (Schrödinger, CryoSPARC, NICE DCV).
- Familiarity with monitoring/observability tools.
- Experience with identity management (LDAP/AD, SSO) in multi-tenant HPC setups.
- Prior experience in a large enterprise research or regulated (GxP) workplace.

Commitment to Diversity and Inclusion / EEO paragraph

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation

Benefits and Rewards : Learn about all the ways we’ll help you thrive personally and professionally.

- Read our handbook (PDF 30 MB)

Division

Biomedical Research

Business Unit

Research

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area

Research & Development

Job Type

Full time

Employment Type

Regular

Shift Work

No

Accessibility and accommodation :

📌 Senior Operations Manager (Hyderabad)
🏢 Novartis
📍 Hyderabad