Full job description

Location : Surat, Gujarat (In-person)

Salary : ₹45,000 - ₹60,000/month (gross)

Schedule : 5-day workweek | Overnight shift aligned with U.S. hours (start between 07:30 PM - 04:30 AM IST)

About the Role

We are looking for a dynamic Sales & Customer Experience Coordinator to provide exceptional service and support throughout the customer journey. In this role, you will engage with clients, manage records, and contribute to both sales growth and customer retention while representing the values of a premium brand.

Responsibilities

- Support clients from initial inquiry through post-purchase experience
- Manage and update customer records in the CRM system
- Collaborate with the sales team to drive revenue and strengthen retention
- Deliver high-quality service that upholds our luxury product standards

Requirements :

- Minimum 1 year of experience in a customer-facing role (sales, consulting, or customer service)
- Fluency in spoken and written English (mandatory)




- Proficiency with computers and tools like Google Workspace; CRM knowledge is a plus
- Strong organizational skills with the ability to multitask in a rapid-paced environment

Work Location

On-site: 2nd to 7th Floor, Shreeji Building, Varachha Main Rd, nr. KGK Diamond, opp. Poddar Arcade, Karanj (Navagam), Khand Bazar, Kodiyar Nagar, Surat, Gujarat 395006

Pay: ₹45,000.00 - ₹60,000.00 per month

Language :

- fluent English (required)

Job Types : Full-time, Permanent

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance

Application Question(s):

- Are you comfortable working in Night Shift (07:30 p.m. to 05:00 a.m.?
- What is your current Monthly Salary?
- What is your notice period?
- What level of fluency do you have in spoken English—beginner, intermediate, or fluent?
- Have you worked with international client prior?

Work Location: In person

📌 Sales Coordinator (Surat)
🏢 NIDHI IMPEX
📍 Surat