About the Role

Key ResponsibilitiesCRM Administration

- Manage and maintain CRM platforms such as Salesforce, HubSpot, Zoho CRM, LeadSquared, or similar tools
- Configure lead stages, pipelines, user roles, permissions, and workflow settings
- Ensure CRM data accuracy through validation, cleansing, deduplication, and regular audits

Data Management

- Maintain customer, lead, and account records
- Monitor CRM data quality and implement corrective actions
- Generate reports and insights to support business decisions

Reporting & Analytics

- Create dashboards and reports to track lead performance, sales activities, and customer engagement
- Analyze CRM data and identify trends, gaps, and opportunities
- Support KPI tracking and operational reporting

Process Improvement

- Identify inefficiencies in CRM processes and recommend improvements
- Assist in CRM enhancements, testing,



and deployment activities
- Support user training and CRM adoption initiatives

Required Skills :

- Experience with Salesforce, HubSpot, Zoho CRM, LeadSquared, or similar platforms
- Solid Excel and reporting skills
- CRM data management and reporting experience
- Attention to detail and analytical mindset
- Strong communication and coordination skills

Preferred Skills

- CRM workflow automation exposure
- UAT testing experience
- SQL knowledge
- Experience in Sales Operations or CRM Operations

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Application Question(s):

- What is your current CTC ?
- What is your notice period ?

Work Location: In person

📌 CRM Specialist (Mumbai)
🏢 happy staffers
📍 Mumbai