JLL supports the Whole You, personally and professionally.

Roles and responsibilities : Provide Call logging services in accordance with the service guidelines.

Residential Property experience is mandatory.

Help Desk experience and Handling escalations is mandatory.

Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints

Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers

Assign and Dispatch - Assign specific service provider based on the nature of request / complain.

Follow

- up on completion - Close service requests by regularly following up with respective service assignee and record response times

Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure

Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis

Ensure compliance of regulations / requirements of BRIGHTSTONE management

Provide assistance in general administrative activities as required

Contribute to the Monthly Management Report to (Client)

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews

Assist with the re-sourcing of other aspects of Brightstone’s operation as required

Perform other duties as required by Brightstone and (Client)





Work closely with Administration in relation to the payment of invoices

Work closely with Engineering and Properties in relation to the completion of work orders/ contractor management and agreed operational procedures

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive advantages package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Help Desk Executive (Hyderabad)
🏢 JLL
📍 Hyderabad