Position : Student Grievance Redressal Officer

Department : Academic Administration Location : The Design Village, Noida Sec -8

Contract :Part time/ Permanent

Role Overview

The Student Grievance Redressal Officer will be responsible for addressing and resolving student concerns related to academic and campus life issues. The role involves counselling students, maintaining proper records of grievances, coordinating with relevant departments, and supporting the academic office with reports and documentation related to student concerns.

Key Responsibilities

- Handle and resolve student grievances in a timely and confidential manner.
- Counsel students on academic, emotional, behavioural, and day-to-day issues faced during college life.
- Guide students towards appropriate support systems and solutions.
- Maintain records and documentation of grievances, counselling sessions, and resolutions.
- Coordinate with faculty, administration, and other departments for issue resolution.
- Assist the Academic Office in preparing reports, summaries, and data related to student grievances and disciplinary matters.
- Monitor recurring student concerns and suggest preventive measures or improvements.
- Ensure a safe, supportive,



and student-friendly workplace on campus.
- Support student well-being initiatives, awareness sessions, and engagement activities when required.

Required Skills & Qualifications

- Bachelor’s or Master’s degree in Psychology, Social Work, Education, Human Resources, or related field.
- Strong counselling and interpersonal communication skills.
- Ability to handle sensitive matters with empathy and confidentiality.
- Good report-writing and documentation skills.
- Strong coordination and problem-solving abilities.
- Proficiency in MS Office and basic reporting tools.

Preferred Qualities

- Student-centric approach with strong listening skills.
- Patience, empathy, and conflict-resolution abilities.
- Ability to work collaboratively with academic and administrative teams.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits :

- Provident Fund

Application Question(s):

- What's your Current CTC and Exepected CTC ?
- Are You a Immediate Joiner ?
- Where are you located?

Experience :

- Student Grievance Redressal: 7 years (preferred)

Work Location: In person

📌 Student Grievance Redressal Officer (Ghaziabad)
🏢 The Design Village
📍 Ghaziabad