Contact : Mobile: 97873 80888

Job Title: Executive - CRM (Customer Relationship Management)

Job Summary

The CRM Executive is responsible for managing customer interactions, maintaining customer data, and supporting customer engagement activities. The role focuses on improving customer satisfaction, retention, and communication through effective use of CRM systems.

Key Responsibilities

- Maintain and update customer records in the CRM system accurately
- Handle customer queries, complaints, and follow-ups in a timely manner
- Coordinate with sales and marketing teams for lead management and conversions
- Track customer interactions and maintain proper documentation
- Assist in executing CRM campaigns and promotional activities
- Generate reports on customer data, feedback, and campaign performance
- Ensure high levels of customer satisfaction and service quality
- Follow up on pending inquiries, payments, and service requests




- Maintain confidentiality of customer information

Required Qualifications

- Bachelor’s or Master degree in any discipline (preferably Business Administration / Marketing)
- 1-3 years of experience in CRM, customer service, or related field
- Basic knowledge of CRM software
- Positive communication and interpersonal skills

Key Skills

- Customer handling and relationship management
- Communication and coordination
- Problem-solving ability
- Data entry and record maintenance
- Time management and multitasking

Key Performance Indicators (KPIs)

- Customer satisfaction level
- Response and resolution time
- Customer retention rate
- Accuracy of CRM data
- Follow-up effectiveness

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Executive CRM (Puducherry)
🏢 Varnica Herbs
📍 Puducherry