Guest Service

- Ensure a warm, professional welcome and departure for all guests
- Handle guest complaints and resolve issues promptly and courteously
- Maintain high service standards and guest satisfaction levels
- Coordinate VIP arrivals, special requests, and room preferences

Front Desk Operations

- Supervise check-in, check-out, room assignments, and billing procedures
- Ensure accurate room status updates in the PMS
- Monitor cash handling, postings, and shift closures
- Ensure compliance with hotel policies and SOPs

Team Supervision

- Supervise, train, and motivate front office associates
- Prepare duty rosters and manage shift handovers
- Monitor staff grooming, punctuality, and professionalism
- Assist in performance feedback and on-the-job training

Coordination & Communication

- Liaise with housekeeping, engineering,



and reservations for smooth operations
- Communicate daily occupancy, arrivals, departures, and special instructions
- Support sales and reservations for group movements and packages

Administration & Reporting

- Prepare daily reports (occupancy, arrivals, departures, cash, and discrepancies)
- Maintain guest records and ensure data accuracy
- Assist Front Office Manager in audits and inspections

Safety & Compliance

- Follow safety, security, and emergency procedures
- Ensure guest data confidentiality and cash security

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Perks :

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Supervisor (Puri)
🏢 GOLDEN TREE
📍 Puri