About the role

We are hiring a Senior Service Desk Associate (Technical Service Representative) in Gurgaon to give customers technical support by phone, email and chat . You will diagnose and resolve issues, track cases through their lifecycle, meet response and resolution targets, and use the knowledge base to explain root causes to customers. The role suits a service desk or technical support professional with 1 to 5 years of experience , and Google Workspace knowledge is a strong plus. The salary is up to ₹7 LPA .

Key responsibilities

- Respond to customer support queries by phone, email and chat

- Diagnose, resolve and track customer issues efficiently

- Meet response and resolution times set by Service Level Objectives (SLOs)

- Keep customer satisfaction high and meet quality standards in 90% of cases

- Use the knowledge base to give customers a clear root cause assessment

- Deliver effective customer-facing technical support and issue resolution

Required skills and experience

- 1 to 5 years of experience in technical support or service desk work

- Good verbal and written communication





- Typing speed of 60 to 80 WPM

- Troubleshooting experience, resolving complex issues using SOP documents

- Familiarity with support methodologies, case lifecycles and analytical problem solving

- Knowledge of any ticketing tool

- Basic ITIL knowledge

Preferred qualifications

- 6+ months of experience in infrastructure, storage or service desk

- Hands-on experience with Google products: Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, NotebookLM, Keep, Sites, Forms and AppSheet

- Google Workspace Administrator certification (a solid advantage)

Job details

Role

Senior Service Desk Associate (Technical Service Representative)

Location

Gurgaon

Experience

1 to 5 years

Band

BPO 1/2

Salary

Up to ₹7 LPA

Why join

- Salary of up to ₹7 LPA

- Hands-on work with Google Workspace and ticketing tools

- Chance to earn Google Workspace certification

- Growth path to team lead and technical specialist roles

📌 Service Desk Associate Jobs Gurgaon | Technical Support | 7 LPA (Gurugram)
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