NOW HIRING! | TCS – TECHNICAL SUPPORT EXECUTIVE (TSR)

Company: Tata Consultancy Services (TCS)

Position: TSR / Agent – Technical Support

Locations: Chennai & Indore, India

Job IDs:

- Chennai: 438653
- Indore: 438652

Grade: BPOS 1 / 2 / 3

Experience: 6 Months – 2 Years

Notice Period: Up to 30 Days Only

Certification: Google Workspace Administrator Certification (Mandatory Before Go-Live)

Job Summary

TCS is hiring Technical Support Executives to provide customer-facing technical assistance through phone, email, and chat. Candidates will be responsible for troubleshooting technical issues, managing support tickets, and ensuring high customer satisfaction while meeting service-level targets.

Qualifications & Requirements

- 6 months to 2 years of relevant technical support or service desk experience.
- Good verbal and written communication skills.
- Typing speed of 60–80 WPM.
- Hands-on troubleshooting and issue-resolution experience.
- Experience using SOP documents for diagnosing technical issues.
- Familiarity with ticketing tools and case management.
- Basic knowledge of ITIL concepts.
- Ability to work in an SLA-driven setting.




- Must obtain the Google Workspace Administrator Certification before going live.

Key Responsibilities

- Handle customer queries through phone, email, and chat.
- Diagnose, troubleshoot, resolve, and track technical issues.
- Ensure timely responses and resolutions in accordance with SLOs.
- Maintain high customer satisfaction and meet quality standards.
- Use knowledge base articles to identify root causes and provide solutions.
- Deliver effective technical support and ensure proper case documentation.
- Follow established troubleshooting procedures and support processes.

Technical Knowledge Required

Hands-on knowledge of Google Workspace products, including:

- Gmail
- Google Calendar
- Google Meet
- Google Drive
- Google Docs, Sheets & Slides
- Gemini App
- NotebookLM
- Google Keep
- Google Sites
- Google Forms
- AppSheet

Good to Have

- 6+ months of experience in Infrastructure, Storage, or Service Desk.
- Previous experience handling Google Workspace products.
- Google Workspace Administrator Certification.

📌 TCS.Position: TSR / Agent Chennai & Indore, India
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