Job Responsibilities:
Register and record complaints related to street light issues.
Coordinate with field staff and technicians for timely complaint resolution.
Track complaint status and ensure timely closure.
Follow up on pending and unresolved complaints.
Maintain complaint records, reports, and data in Excel or other software.
Coordinate with internal teams and relevant departments.
Provide regular updates on complaint status to concerned authorities.
Ensure proper documentation and customer satisfaction.
Qualifications & Requirements:
Minimum 12th pass; graduation preferred.
Basic computer knowledge (MS Excel, MS Word, and data entry).
Positive communication and coordination skills.
Ability to handle complaint registration and resolution.
Responsible, organized, and capable of following up on pending tasks.
Previous experience in complaint management or customer support will be an advantage.