The Delivery Associate is responsible for supporting the Director – Delivery in monitoring, tracking, analysing, documenting, and reporting project delivery performance. The role provides the operational discipline required to maintain accurate project information relating to milestones, risks, issues, resources, customer actions, SLA performance, billing dependencies, Change Requests, and governance commitments.
The Delivery Associate is expected to develop a robust understanding of project delivery practices and progressively build capabilities to independently coordinate smaller projects/workstreams. The Associate is expected to understand project information, identify inconsistencies or potential delays, follow up proactively, and bring exceptions to the attention of the Director – Delivery.

A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience: 2 to 3 years of experience in project coordination, IT support, or business operations.
Certifications: CAPM (Certified Associate in Project Management), PMP certifications are preferable.
Fluency in English and Hindi.

Project Tracking & Monitoring

- Maintain and track project milestone and deliverables.
- Obtain status updates from Account Managers, Project Managers and relevant teams.
- Assist in maintaining project RAG status.
- Maintain standardized project status reports.
- Consolidate information across projects for review.
- Validate data completeness before submission.
- Track project risks, owners, mitigation actions, and target dates.
- Highlight risks/ issues to the Reporting Head.
- Record newly identified risks during project reviews.




- Assist in identifying recurring risks and issues across projects.

Prepare standardized agendas for delivery governance meetings.

- Consolidate required data before reviews.
- Maintain project resource deployment information.
- Generate 30/60/90-day resource forecasts in collaboration with PMO & RMG.
- Support utilization reporting.

Billing & Change Request Support

- Track and stay updated on project billing milestones.
- Coordinate status of customer acceptance and supporting documentation.
- Track pending customer approvals affecting billing.
- Highlight overdue commercial actions to the Reporting Head.
- Track status of effort estimation and impact analysis.
- Track submission, approval, implementation, billing, and closure status.
- Maintain supporting documentation.
- Record customer decisions and commitments arising from project reviews.
- Track pending customer inputs, approvals, UAT sign-offs, infrastructure dependencies, and other commitments.
- Quality, SLA & Compliance Tracking
- Track & Monitor SLA performance data.
- Support compilation of evidence required for audits and project reviews.
- Highlight overdue quality/compliance actions.

Documentation & Repository Management

- Maintain organized project governance documentation.
- Coordinate with Quality team to ensure current versions of project plans, status reports, risk registers, MoMs, approvals, and Change Requests are available.
- Accuracy and timeliness of project trackers
- Risk/issue tracker accuracy
- Data completeness
- Resource data accuracy
- Billing milestone tracking accuracy
- Reduction in unidentified or unreported delivery exceptions

Reports to: Delivery Manager / Director – Delivery

📌 Project Delivery Support Coordinator (Thiruvananthapuram)
🏢 Kran Consulting
📍 Thiruvananthapuram