Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Customer Success - Operations (India Region)
Type: Contract
Compensation: $15,000–$30,000
Location: Remote
Respond to support requests from Mercor’s talent pool with questions or issues applying for roles on our platform.
Triage and investigate talent-reported issues. Identify redundancies and execute workflows to improve the talent experience.
Share actionable insights with product and engineering teams to reduce support volume and improve self-serve experiences .
Build talent-facing documentation to address common questions in our support queue.
Help shape the product by championing their feedback and needs.
Maintain enthusiasm and positivity while writing replies in near-perfect English.
1–3 years of experience in customer success, operations, or product support in a SaaS or marketplace setting.
- Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , Crisp .
- Notice friction points, think through solutions, and articulate them clearly to non-support teams.
- Comfort working cross-functionally to drive resolutions through process or product improvements rather than manual fixes.
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📌 Customer Success Manager - Fully remote (Mumbai)
🏢 Mercor
📍 Mumbai