Handle customer queries and complaints for international customers through live chat as part of the BPO chat process.
Manage multiple chat conversations while maintaining quality and response-time standards.
Maintain accurate records of customer interactions in the CRM system.
Follow company policies, standard operating procedures (SOPs), and quality guidelines.
Meet daily productivity, customer satisfaction, and quality targets.
English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office Typing
have minimum 1 years of experience
Valuable typing speed.
Probation: Duration:
Salary during probation:
After probation:
Informal dress code 5 days a week Health Insurance
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