Designation: Application Support Engineer
Syngene ( is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.
At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit
Contributing to development of procedures, practices and systems that ensures safe operations
and compliance to company's integrity & quality standards
Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and
Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following
Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self.
Compliance to Syngene' s quality standards at all times
We have multiple positions open as we are setting up our Global Application Support team in India for Emerson Syncade and DeltaV which are key platforms in supporting the Manufacturing Execution System for various BMS manufacturing sites worldwide.
Reporting to the Application Support Lead Engineer, the successful candidate will be responsible for providing technical support to end users, with focus on supporting two main applications: These two platforms are pivotal in supporting the Manufacturing Execution System for various BMS manufacturing sites globally. The Application Support Engineer will identify and resolve technical issues including developing and maintaining relationships with key stakeholders.
As an Application Support Engineer, you will be providing front line support to the Cell Therapy division for 4 offshore locations: Note: This is a 24/7 technical support position and we are looking for people who are comfortable working in rotational shifts.




Triage and provide technical support to our users' requests, with focus on supporting Emerson Syncade and DeltaV.
Document and record issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms.
Develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software and DeltaV, ensuring that you are up to date with the latest features and functionality.
Work closely with team leads and the global manager to maintain standard processes for the application support team, ensuring they are up-to-date and compliant with relevant regulations and standards.
Provide technical guidance and support to the new application support team engineers, ensuring that team members have the necessary skills and knowledge to perform their roles effectively.
Participate in training and development activities to enhance your skills and knowledge.
Preferred Experience
B-Tech degree in Biomedical Engineer, Petrochemical, Chemical Engineer or MSc in Instrumental Science
Experience in providing technical support.
Excellent communication in English and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
Be experienced in working with manufacturing platforms (i.e. Oracle or similar), looking for opportunities where the systems could improve business effectiveness and customer service.
Robust technology acumen and understanding of the intersection of business & IT related challenges.
value, quality, speed).
Travel Required
~ No travel required

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodations for qualified individuals with disabilities.

📌 Application Support Engineer - ICT Services (Bengaluru)
🏢 Syngene International
📍 Bengaluru