As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. A minimum of 0-2 year experience and a bachelor's degree including:

An academic qualification in computer science engineering, information systems, software engineering, or a related field.

0-2 year experience in application support, client/customer support, incident management, problem management and change management.

- Knowledge on SQL,
- Readiness to work during the shift from 5.30PM to 2.30AM IST.
- Prospective employees need to be ready to work in different shifts and provide on-call support.





Own support cases from initial investigation through resolution and closure, providing timely updates.

Analyze logs, error messages, configurations, and system behavior to identify root causes.

Escalation: Escalate complex issues to senior support engineers, development, or other relevant teams with complete diagnostic information.

Collaboration: Work with engineering, QA, operations, and other support teams to resolve cross-functional issues.

Continuously develop knowledge of supported products, technologies, tools, and support processes.

Service quality: Meet support KPIs such as response time, resolution time, case quality, customer satisfaction, and SLA compliance.

📌 Shift Support Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru