Brahma AI Services India Ltd, formerly Prime Focus Technologies, builds AI-led media asset management, localisation, rights, metadata and distribution products for global media and entertainment customers. Its EXPLICIT platform and newer AI products are rolled out to enterprise customers worldwide, and every rollout needs a delivery owner who understands both the software and the customer.

Brahma AI is looking for a Customer Program Manager in Mumbai (hybrid, with visits to client locations) to own the delivery of strategic customer programs, from planning through go-live and hypercare. You will be the primary point of contact for media and entertainment customers and build executive-level relationships.

You will run program governance, make sure delivery milestones, commercial commitments and revenue recognition land on schedule, and own customer success after go-live.

Run program governance, planning, status reporting and executive communication.
Coordinate Product, Engineering, QA, DevOps, Support and Customer Success teams; manage risks, dependencies and escalations.




Make sure delivery milestones, commercial commitments and revenue recognition are met.
Find revenue opportunities through change requests, upsell and scope optimisation with Sales and Customer Success.
Drive CSAT, NPS, product adoption and long-term retention, and track program KPIs, budgets and utilisation.

8–13 years of program or project management delivering enterprise software or SaaS implementations.

- this is not a non-technical program role.
- Has owned customer-facing software implementations end to end, with enterprise customers and executive stakeholders.
- Experience with program governance, commercial management, customer success and revenue realisation.
- Hands-on with Jira, Confluence, MS Project, Smartsheet or similar tools.

Experience in the media and entertainment industry: broadcast, OTT, media asset management, content supply chain or ad-tech.

📌 Program Manager - Customer Success (Mumbai)
🏢 Flexiple
📍 Mumbai