Job Title: Asst. Manager - Client Success

Harmony United Medsolutions Pvt. Harmony United Medsolutions Pvt. HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

A Client Success Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a company’s products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success.

Managing the patient’s account and dealing with their complaints.

Work closely with technical support and product teams to address any challenges that arise.

Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction.

Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels.





A Master’s degree in Business Administration, Marketing, Communications, or a related field is typically required.

At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager.

At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.)

Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail.

Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc.

Diversity, Equality, and Inclusion:

Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Competitive salary (including EPF and PS)

Health insurance

Four days’ work-week (Monday – Thursday)

Opportunities for career growth and career development

Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

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📌 Assistant Customer Care Manager (Hyderabad)
🏢 Harmony United Psychiatric Care
📍 Hyderabad