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EY-Cyber Security-IAM- Access Management Technology Analyst- Senior

Global Delivery Services refers to EY's worldwide network of service delivery centers. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The SailPoint Provisioning Operations Analyst (Level 1) is responsible for supporting day-to-day Identity and Access Management (IAM) operations using SailPoint and ServiceNow. The role involves processing access requests, managing provisioning and de-provisioning activities, supporting onboarding processes, handling SailPoint work items, and ensuring timely access delivery for Wealth Management applications. The analyst acts as the first line of support for access-related requests while maintaining adherence to security, compliance, and operational SLAs.

Process user access requests through ServiceNow tickets in accordance with defined procedures and SLAs.
Perform access provisioning, modification,



and revocation activities using SailPoint.
Monitor and complete provisioning requests across Wealth Management applications.

SailPoint Operations
Manage and action SailPoint work items within established timelines.
Escalate complex issues to Level 2 support teams as required.
Facilitate onboarding activities for new employees, contractors, and vendors.
Coordinate with application owners and business stakeholders for access fulfillment.
ServiceNow Ticket Management
Review, update, and process ServiceNow incidents, requests, and tasks.
Maintain accurate ticket documentation and audit trails.
Meet operational SLAs and quality standards.
Wealth Management Application Support
Provision and manage user access for Wealth Management platforms and applications.
Ensure access assignments align with business roles and compliance requirements.
Collaborate with application support teams to resolve provisioning issues.

Compliance & Controls
Follow IAM policies, procedures, and security standards.
Maintain documentation for audit and compliance purposes.
Support audit requests by providing access-related evidence and records.

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (preferred).

- 0-3 years of experience in Identity and Access Management, Access Administration, or IT Operations.
- Basic understanding of SailPoint IdentityIQ/Identity Security Cloud concepts.
- Experience working with ServiceNow ticketing platform.
- Understanding of user lifecycle management (Joiner, Mover, Leaver processes).
- Familiarity with financial services or Wealth Management environments.

Experience working in a regulated or compliance-driven workplace.

Effective time management and prioritization skills.

SLA compliance for request fulfillment.
Ticket resolution accuracy and quality.




Audit and compliance adherence.
Customer satisfaction and service quality metrics.

Role Level: L1 / Entry-Level Operations Analyst
Identity & Access Management (IAM) Operations
SailPoint, ServiceNow, Active Directory, Wealth Management Applications, Microsoft Office Suite

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
Professional Development : From entry-level employees to senior leaders, we believe in continuous learning. In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
Benefits : Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
How to Apply : If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

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