Role Overview :Lead high-performing teams ensuring top-notch site operations, driving continuous improvement and establishing robust support processes.Key Responsibilities :- Manage on-site and off-site support activities effectively.- Drive process optimization by designing support SOPs.- Enhance support outcomes via performance tracking dashboards.- Lead and mentor support teams for high morale.- Establish conflict resolution strategies within teams.- Monitor site KPIs for continuous improvement.- Conduct root cause analysis for high-impact issues.Must-Haves :- 7 - 10 years experience in technical support, site operations, or service delivery.- 3 - 5 years in a technical leadership/people management role.- Hands-on L3/L4 escalation, troubleshooting, and RCA experience.- Experience managing site operations or large-scale technical deployments.- Experience in automation, robotics, manufacturing, or industrial technology.Good-to-have :- Experience with Power BI.- Excellent communication and stakeholder management skills.- Solid leadership capabilities and ability to develop teams. (ref:hirist.tech)

📌 Technical Support Lead - Robotics (Pune)
🏢 Futures and Careers
📍 Pune