Job Title Luxury Sunglasses Counter Sales Associate Department Retail / Luxury Accessories Location-Sindhubhavan Role Objective To deliver a premium customer experience while driving sales of luxury sunglasses brands through expert product knowledge, personalized styling advice, and exceptional service standards.

Key Responsibilities
Customer Experience & Sales
• Provide personalized styling and product recommendations based on face shape, lifestyle, and customer preferences
• Deliver a luxury selling experience aligned with brand standards
• Achieve and exceed individual and counter sales targets
• Handle walk-in customers and build long-term relationships with repeat clientele
• Cross-sell and upsell premium lenses, polarized options, and accessories Product Knowledge
• Demonstrate in-depth knowledge of luxury sunglasses brands (e.g., Ray-Ban, Prada, Gucci, Dior, Tom Ford, Cartier, etc.)
• Explain features such as UV protection, polarized lenses, frame materials, and brand heritage
• Stay updated on recent collections, trends, and seasonal launches Counter & Visual Merchandising
• Maintain impeccable counter presentation as per VM guidelines
• Ensure proper display, cleanliness, and safety of high-value merchandise
• Conduct daily stock checks and ensure accurate inventory at the counter Operations & Compliance




• Handle billing, POS transactions, and payment modes accurately
• Ensure adherence to SOPs, loss-prevention guidelines, and luxury retail protocols
• Manage after-sales support including minor adjustments, care guidance, and customer follow-ups Customer Relationship Management
• Capture customer details for CRM and future outreach
• Follow up on special orders, new arrivals, and promotions
• Handle customer concerns professionally to ensure high satisfaction Desired Candidate Profile Experience
• 2–5 years of retail sales experience in luxury, premium eyewear, fashion, watches, or accessories
• Prior experience handling high-value products is preferred Skills & Competencies
• Strong communication and interpersonal skills
• Excellent grooming and professional appearance
• Passion for luxury brands and fashion styling
• Sales-driven mindset with customer-first approach
• Ability to work in a fast-paced, premium retail environment Education
• Graduate preferred (any discipline) Key Performance Indicators (KPIs)
• Sales target achievement
• Conversion rate and average ticket size
• Customer satisfaction scores
• Repeat customer contribution
• VM and stock compliance

📌 Counter Associate-Eyewear (Ahmedabad)
🏢 Shoppers Stop
📍 Ahmedabad