Job Purpose: The Head of Operations will provide strategic direction and leadership for the Aviation Division’s operational functions, with a focus on establishing and scaling operations while ensuring effective, customer-focused, and cost-effective service delivery. The role will drive the development and implementation of operational processes, systems, workflows, and quality standards, while overseeing day-to-day operations, optimizing resources, monitoring performance, and driving continuous improvement to ensure operational excellence and alignment with the company’s business objectives. Duties and

responsibilities:
1. Primary:
• Sales Centre & Team Management: Lead and manage sales center or sales floor operations, overseeing day-to-day activities, team performance, productivity, and customer experience.
• Team Leadership & Development: Build, lead, and develop high-performing teams, establishing clear roles, responsibilities, and performance expectations.
• Operational Strategy & Scalability: Develop scalable operating models and organizational structures to support business expansion and long-term sustainability.
• KPI & Performance Management: Define operational KPIs and performance benchmarks to monitor productivity, service quality, turnaround time, and overall efficiency.
• Process Improvement: Evaluate existing processes, identify operational gaps and bottlenecks, and implement continuous improvement initiatives to enhance productivity, service delivery, and customer satisfaction.
• Budget & Resource Management: Manage operational budgets, resource allocation, workforce planning, and cost optimization to improve profitability.
• Compliance & Quality Assurance:



Ensure compliance with applicable regulatory requirements, contractual obligations, quality standards, and internal controls.
• Cross-Functional Coordination: Drive collaboration with Sales, Finance, HR, IT, Logistics, and other stakeholders to achieve business objectives.
• Strategic Reporting & Recommendations: Present operational performance, business risks, resource requirements, and strategic recommendations to the CEO and senior management. 2. Secondary:
• Prepare periodic operational reports and dashboards, highlighting performance gaps and recommending corrective actions.
• Evaluate operational technologies, automation opportunities, and digital tools to improve process efficiency and visibility.
• Maintain effective relationships with customers, vendors, service providers, and business partners to support operational continuity.
• Identify training and development needs and coordinate with HR to strengthen team capabilities.
• Support business expansion initiatives by assessing operational readiness, infrastructure, and resource requirements.
• Conduct periodic operational reviews to evaluate process effectiveness, customer feedback, and improvement opportunities.
• Undertake additional responsibilities assigned by the CEO in line with business priorities. Qualification &

Experience:
Qualification: MBA or postgraduate qualification in Operations Management, Business Administration, Supply Chain Management, or a related discipline, with a minimum of 50% marks.

Experience:
A minimum of 10 years of overall experience, including 4–5 years in a senior operations management role. Aviation industry experience is an added advantage. Job

Location:
Kochi Work model: WFO

📌 Head of Sales Operations (Kochi)
🏢 HTIC Global
📍 Kochi