Key responsibilities

Recovery and bucket management

- Drive recovery on 60+ DPD and NPA accounts against targets for collection efficiency, roll-back and NPA reduction.
- Review the delinquency report daily and set account-wise action plans.
- Run field visits and negotiations for settlements, restructuring and OTS within approved policy.
- Track PTP follow-through and bounced cases; escalate non-cooperative borrowers early.

Legal and asset recovery

- Initiate and follow up on legal notices: SARFAESI Section 13(2)/13(4), Section 138 NI Act, arbitration, DRT.
- Coordinate with advocates and track court dates and case status.
- Manage possession, valuation and auction of secured properties through approved agencies.
- Trace absconding or untraceable borrowers and guarantors.

Team and vendor management

- Lead,



train and monitor recovery executives and field agents.
- Allocate portfolio, set targets and hold weekly reviews.
- Manage collection agencies, legal vendors and repossession agents, including performance and payout checks.

Compliance and reporting

- Follow RBI guidelines, the Fair Practices Code and the company collection policy; no coercive practices.
- Maintain accurate records of visits, communication, legal files and receipts.
- Submit MIS on collections, NPA movement, provisioning impact and legal status.
- Coordinate with sales, credit and operations on early-warning signals, documentation gaps and write-off or compromise proposals.

📌 Branch Recovery Manager (Jalgaon)
🏢 India Shelter
📍 Jalgaon