Key Responsibilities

- Early Delinquency Management: Manage and track accounts in the soft bucket (1–30 days past due) to ensure timely payments and maintain a healthy portfolio.

- Customer Communication: Make proactive reminder calls, send SMS/emails, and conduct digital follow-ups with customers before and immediately after the due date.

- Relationship Management: Maintain a qualified and empathetic approach while reminding customers of their EMI schedules, understanding their payment roadblocks, and offering legitimate guidance.

- Resolution & Negotiation: Negotiate payment commitments, set up post-dated cheques (PDCs) or Electronic Clearing Service (ECS/NACH) mandates, and secure timely collections.

- Data & Reporting: Maintain accurate and up-to-date daily call logs, payment tracking sheets, and follow-up updates in the Loan Management System (LMS) / CRM.

- Compliance & Ethics: Adhere strictly to the company’s code of conduct, legal guidelines, and regulatory frameworks (RBI guidelines) regarding customer privacy and fair practices in debt collection.

📌 Collection Officer (India)
🏢 India Shelter
📍 India