Job Description

What You'll Do

- Handle inbound customer calls across multiple lines of business, providing timely and skilled support.
- Respond to general inquiries, interpret consumer reports, assist with fraud alert requests, and process credit and score report requests.
- Investigate and resolve customer grievances and disputes, determining the appropriate course of action and engaging specialist teams where required.
- Educate consumers on dispute management processes and available resolution options.
- Process dispute requests that require coordination with financial institutions, gathering and validating information to support investigations.
- Maintain accurate customer records and ensure the integrity and quality of data within internal systems.
- Adhere to established operational procedures and regulatory requirements, including the Fair Credit Reporting Act (FCRA) and applicable credit reporting regulations.
- Participate in ongoing learning and development activities to maintain industry knowledge and service excellence.

📌 Customer Support II (Voice Process) (Hyderabad)
🏢 Experian
📍 Hyderabad