Job Description

We're looking for a dynamic and results-driven Outlet Manager to lead operations at our establishment in Mumbai, India. As an Outlet Manager, you will be the driving force behind our outlet's success, overseeing all aspects of daily operations while maintaining exceptional service standards and profitability. You will manage a diverse team, ensure customer satisfaction, and implement strategic initiatives that drive business growth. This role offers an exciting opportunity to showcase your leadership capabilities, operational expertise, and passion for delivering outstanding experiences.

**Business Performance & Strategic Planning**

- Develop and manage outlet budgets, reviewing revenue and expenditure forecasts on a monthly basis
- Analyze month-end reports and identify deviations from business plan goals with transparency and precision
- Participate in management meetings to review progress toward business objectives and contribute to annual business planning
- Design, implement, and measure profit enhancement programs in collaboration with kitchen and marketing departments
- Prepare and submit comprehensive post-promotion reports to senior management upon completion of promotional activities
- Implement and maintain control measures to ensure food and beverage costs, productivity, labor costs, and operating supply expenses align with budget targets

**Outlet Operations & Team Leadership**





- Conduct daily departmental briefings to ensure all team members receive pertinent information and understand their responsibilities
- Supervise team members to ensure assigned tasks are completed on time and in accordance with departmental standards and company policies
- Build and maintain robust relationships with guests and regular patrons, personalizing service by remembering individual preferences and names
- Handle guest complaints and comments with tact, efficiency, and empathy to ensure customer satisfaction
- Manage all administrative work related to cashier and bar operations while ensuring compliance with company policies
- Maintain departmental communication logbooks and keep notice boards updated with relevant information
- Monitor equipment supply levels and stock inventory to prevent shortages that could impact operations or guest experience
- Conduct regular inspections of the outlet and back-of-house areas to ensure compliance with sanitation and hygiene regulations
- Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel services
- Ensure health, safety, and security procedures are properly implemented and maintained throughout the outlet
- Attend all briefings, meetings, and training sessions as assigned by management
- Perform thorough handovers and communicate critical information to incoming shifts
- Provide support to other food and beverage outlets during peak periods or as required by management

📌 Outlet Manager (Mumbai)
🏢 AccorHotel
📍 Mumbai