Job Description

Associate Support Engineer – AI Platform
Experience: 1–2 years
Location: Hyderabad
Shift: Rotational, including US overlap
No of Opening: 2

Role:
Be the first responder for AXIOM customers and learn to support an enterprise AI platform, with structured training in Kubernetes, cloud, LLMs and AI governance.

What you will do?
Triage incoming tickets: set severity, collect logs and reproduction steps, and route correctly.
Resolve common issues using runbooks: SSO and access, Microsoft 365/Teams setup, document upload and basic RAG.
Run basic Kubernetes health checks, reproduce issues in the lab, and escalate with transparent case notes.
Keep customers updated within SLA and help keep the knowledge base current.

What you will bring?
B.E./B.Tech, MCA or equivalent in Computer Science, IT or a related field.
Fundamentals in Linux, networking (DNS, HTTP, TLS), basic MongoDB queries and Python or Bash scripting.
Exposure to Docker, Kubernetes or cloud, and curiosity about LLMs and GenAI.
Explicit written English and a calm, customer-first attitude.

📌 Associate Support Engineer – Ai Platform Hyderabad
🏢 Oteemo
📍 Hyderabad