Job Description

Support Engineer II – AI Platform
Experience: 4–7 years
Location: Hyderabad
Shift: Rotational, partial US overlap, on-call
Openings: 2

What you will do
Own Severity 2–4 cases end to end and support Severity 1 incidents: triage, reproduce, find root cause, fix.
Troubleshoot Kubernetes and cloud deployments, LLM routing and provider issues, RAG quality and agent behavior.
Debug Admin Portal (FinOps, token allowances, governance, SSO) and MCP integration issues.
Help customers with upgrades and patches, file transparent bug reports, and write RCAs and KB articles.

What you will bring
4–7 years in enterprise software support, SRE, DevOps or cloud operations.
Hands-on Kubernetes in production and experience with at least one major cloud.
Comfort with Linux, REST APIs, OAuth/OIDC, MongoDB and reading logs and traces; Python or Bash.
Hands-on exposure to LLM APIs or GenAI apps (RAG, embeddings), or a robust drive to learn quickly.
Nice to have: CKA/CKAD, SOC 2/HIPAA familiarity, vector databases or agent frameworks.

📌 Support Engineer Ii – Ai Platform Hyderabad
🏢 Oteemo
📍 Hyderabad