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Experience:
15–20 years
• Job Locations: Bangalore, Pune, Noida, Hyderabad
• Work Model: Hybrid
• Send resumes to: [email protected] with below details:
• Name:
• Exp:
• CTC:
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Role Overview HCL Software is seeking a highly experienced Service Management Office (SMO) Lead to establish the SMO as a first-time, structural capability for Enterprise IT and Central Engineering, providing strategic leadership for ITSM transformation, governance, and architecture. This role requires a seasoned techno-functional qualified with 20+ years of experience in designing, implementing, and optimizing large-scale ITSM solutions, operating models, and service management processes across global enterprises. The SMO Lead will act as a trusted advisor to senior leadership, and as Process Manager for the Service Operations and Service Delivery processes, driving service excellence through process-led design, closed-loop CMDB intelligence, tooling re-implementation, and operational governance.
Building IT service management and CMDB tool from scratch. Service management architecture (hands on) Hands on exp in Implementing any ITSM tool -creating tool-technically functional requirement in data model and designing table and schema level exp.



In any ITSM flavour, BMC remedy, ITSM , Service now. This is Techno-functional role.

Key Responsibilities
& Requirements
· Hands-on experience in implementing ITSM tools within IT Service Management.
· End-to-end understanding of the ITSM implementation lifecycle.
· Strong understanding of ITSM and CMDB data models.
· Ability to drive techno-functional implementation, including:
· Data model and architecture.
· Table design and schema-level understanding.
· Data generation, storage and flow.
· Experience in setting up Service Management capabilities from scratch.
· Hands-on experience with CMDB and ITSM tools.
· Service Management architecture expertise, particularly data modelling and data management.
· Experience in managing teams.
· Ability to build and scale the Service Management Office, including team restructuring and realignment. Preferred Technical Background
• ServiceNow
• BMC Remedy Candidates should ideally have worked with IT Services companies. Additional Considerations
• Regular interaction with US leadership.
• Flexibility to work with UK time zones.
• Role involves both strategic ownership and hands-on technical implementation.

📌 Service Management Office (Bengaluru)
🏢 HCLSoftware
📍 Bengaluru