Job Description – Customer Service Officer

Company: Helett Enterprises LLP
Location: HiLITE Business Park, Kozhikode (Calicut), Kerala
Employment Type: Full time | In-Person
Salary: ₹18,000 – ₹25,000 per month
Experience: Freshers and experienced candidates are welcome

About the Role

Helett Enterprises LLP is seeking a Customer Relations Officer to manage customer communications, address service-related concerns, and maintain professional customer relationships. Candidates must be fluent in both Hindi and English, with solid communication skills and a customer-focused approach.

Key Responsibilities
Handle customer inquiries, complaints, and service requests through calls, WhatsApp, and email.
Provide accurate information regarding products, orders, delivery status, and company policies.
Coordinate with internal departments to resolve customer issues efficiently.
Follow up on pending requests and ensure timely issue resolution.
Record customer interactions, complaints, and feedback in the company system.
Identify recurring customer concerns and report them to the concerned team.




Prepare customer service reports and maintain proper documentation.

Requirements
Bachelor's degree in any discipline is preferred.
Fluency in Hindi and English is mandatory.
Freshers with robust communication skills may apply.
Previous experience in customer service, telecalling, or e-commerce support is an advantage.
Basic computer knowledge, including MS Office.
Strong listening, problem-solving, and interpersonal skills.
Ability to manage customer complaints calmly and professionally.

Preferred Skills
Good customer-handling and follow-up abilities.
Effective coordination and time-management skills.
Familiarity with online orders, e-commerce platforms, or customer support systems.

Benefits
Competitive salary based on skills and experience.
Opportunities for career advancement.
Professional learning and development.
Exposure to a growing e-commerce business.

Language Requirements
Hindi: Fluent – Mandatory
English: Fluent – Mandatory

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Officer Kozhikode
🏢 HELETT ENTERPRISES
📍 Kozhikode