We are looking for an experienced and responsible Team Leader/Supervisor to manage a team of BPO executives and ensure smooth day-to-day operations.
Key Responsibilities:
Manage, guide, and motivate the team.
Monitor daily targets and team performance.
Ensure quality and productivity standards are met.
Handle customer escalations and team-related issues.
Conduct team meetings and provide regular feedback.
Prepare daily and monthly performance reports.
Coordinate with management and HR.
Requirements:
Graduate in any discipline.
2–4 years of experience in BPO operations.
1–2 years of team handling experience.
Positive communication and leadership skills.
Basic knowledge of MS Excel and reporting.
Ability to achieve targets and manage a team effectively.