Job Description – Holidays Operations Staff (Tours & Travels)

Department: Holidays / Operations
Qualification: Graduate in any discipline; Tourism or Travel Management qualification is an added advantage.
Experience: 1–3 years, preferably in the Tours & Travels industry.
Reporting To: Holidays Operations Manager

Key Responsibilities
Plan and coordinate domestic and international holiday packages.
Prepare tour itineraries, quotations, and travel proposals based on customer requirements.
Coordinate hotel bookings, transportation, sightseeing, transfers, and other travel arrangements.
Liaise with suppliers, hotels, destination management companies (DMCs), and travel partners.
Process bookings, confirmations, amendments, and cancellations.
Ensure timely communication of travel details and vouchers to customers.




Monitor tour schedules and resolve operational issues during travel.
Maintain booking records, supplier details, and tour-related documentation.
Coordinate with the Sales and Accounts teams for bookings, payments, and settlements.
Ensure customer satisfaction through effective service and timely follow-up.

Required Skills
Knowledge of domestic and international holiday destinations.
Valuable communication, coordination, and customer service skills.
Proficiency in MS Office, email, and travel booking systems.
Solid organizational and problem-solving abilities.
Ability to manage multiple bookings and meet deadlines.

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Holidays Operations Staff Edappally
🏢 ICL Fincorp
📍 Edappally