We are a growing D2C footwear brand looking for a responsible and communication-focused person to join our team.
This role is mainly focused on customer communication and day-to-day online store support. The ideal candidate should be comfortable communicating with customers through WhatsApp, Instagram, and other online channels.
This is not a warehouse, logistics or delivery operations role.
Key Responsibilities
Handle customer queries through WhatsApp, Instagram, phone and other support channels
Respond to customers regarding products, orders, delivery, exchanges and returns
Follow up with customers and ensure their issues are properly resolved
Assist customers with product selection, sizing and order-related queries
Handle customer complaints professionally and patiently
Coordinate with internal teams whenever an order or customer issue needs attention
Assist with day-to-day online store operations
Check and update order-related information when required
Maintain basic customer records and support reports
Assist with WhatsApp campaigns and customer communication
Help ensure a smooth overall customer experience
Who We Are Looking For
Any completed degree
Freshers are welcome to apply
Valuable communication skills
Fluent in Malayalam,
Good working knowledge of English
Hindi communication is a plus.
Comfortable with WhatsApp, Instagram and basic computer applications
Good typing and written communication skills
Patient, responsible and customer-friendly
Willing to learn and take ownership of tasks
Basic understanding of online shopping/e-commerce is an advantage
Key
This position is primarily a customer support and online store coordination role.
Candidates with experience only in warehouse, delivery, logistics, transportation or inventory operations may not be suitable for this position.
What You Can Expect
Opportunity to work with a growing D2C brand
Hands-on exposure to online business and customer experience
Learning across customer support, e-commerce and brand operations
Growth opportunities based on performance
If you enjoy communicating with people, solving customer problems and working in a rapid-moving online business, we would like to hear from you.
Pay: ₹6,000.00 - ₹12,000.00 per month
Work Location: In person
📌 Customer Support & Online Store Operations Executive Ramanattukara (India)
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