You will be responsible to assist with the productive running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Manager is responsible to assist the Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the operation and administration.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager / Guest Service Manager. Positive problem solving, organisational and interpersonal skills are a must.