Company: Q-Line Biotech Limited
Position: Service Coordinator
Location: Delhi
Employment Type: Full time
Experience: 1+ Years

Role Summary

We are looking for a Service Coordinator to manage customer complaints, coordinate with service engineers, and ensure timely resolution of service requests and smooth service operations.

Key Responsibilities
Register customer complaints, assign service requests to concerned engineers, and track timely closure.
Coordinate with customers, field engineers, and distributors to ensure effective service support.
Manage spare parts inventory and coordinate dispatches with the logistics team.
Prepare service and spare parts quotations and follow up on AMC renewals.
Maintain service records, customer databases,



and complaint status reports using MS Excel and other digital tools.

Qualifications & Skills
ITI, Diploma, BCA, B.Tech, or equivalent qualification in a relevant field.
Minimum 1 year of experience in service coordination, technical support, or a similar role.
Proficiency in MS Office, especially Excel, and comfort with digital tools and service management systems.
Solid communication, coordination, problem-solving, and follow-up skills.
Experience in the IVD, medical diagnostics, or medical equipment industry will be preferred.

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Service Coordinator Delhi (India)
🏢 Q-Line Biotech
📍 India