NSO Head
- Operations (New Site Operations)

Location:
Noida / Delhi NCR (Pan-India Travel)

Experience:
10+ Years Department: Operations Industry: Hospitality | Hotels | Co-living | Student Accommodation | Serviced Apartments Qualification: Bachelor's Degree in Hotel Management or equivalent preferred Reporting To: COO / SVP About UniLiv UNILIV is a technology-enabled hospitality and co-living platform redefining the student and young professional accommodation experience through professionally managed living spaces. As we continue to expand our property portfolio across multiple markets, we are looking for a seasoned Head
- New Site Operations (NSO) to spearhead property launches, operational excellence and large-scale expansion initiatives. About Role This is a strategic leadership position with end-to-end ownership of new property launches, from project handover and pre-opening planning to operational stabilisation and revenue readiness. The incumbent will drive operational preparedness across multiple locations, establish robust operating frameworks, build high-performing teams and ensure that every new property is launched within defined timelines, approved budgets and UNILIV's service quality standards. We are looking for a leader who combines strategic vision with strong ground-level execution and can translate expansion plans into fully functional, commercially viable hospitality operations.

Key Responsibilities
1. Recent Property Launch & Pre-Opening Operations
• Lead end-to-end operational planning, mobilisation and commissioning of new properties.
• Develop comprehensive pre-opening strategies, launch roadmaps, milestones and readiness frameworks.
• Drive seamless transitions from project completion and handover to fully operational properties.
• Oversee pre-opening inspections, infrastructure readiness, snag closure and operational audits.
• Ensure all properties are occupancy-ready within committed launch timelines. 2. Strategic Manpower Planning & Leadership
• Develop manpower budgets, organisational structures and deployment strategies for new properties.
• Partner with HR and Talent Acquisition to drive leadership and frontline hiring.
• Establish property-level reporting structures, performance accountability and operational ownership.
• Ensure structured induction, training, leadership alignment and SOP implementation before launch.
• Build and lead high-performing teams across multiple locations. 3. Vendor,



Procurement & Infrastructure Management
• Drive vendor identification, evaluation, onboarding and performance management.
• Oversee procurement and availability of operational assets, equipment, supplies and consumables.
• Establish vendor governance frameworks, service-level agreements and cost-control mechanisms.
• Ensure readiness of housekeeping, security, maintenance, pest control and other outsourced services. 4. Operational Excellence & Service Delivery
• Design, standardise and implement operational SOPs across all newly launched properties.
• Establish operational benchmarks for housekeeping, maintenance, front office and resident experience.
• Drive service quality, operational consistency and resident satisfaction.
• Conduct periodic operational reviews, audits and process improvement initiatives.
• Ensure adherence to internal policies, safety protocols and applicable statutory requirements. 5. Financial Planning & Cost Optimisation
• Develop and manage pre-opening operational budgets.
• Exercise financial discipline across manpower, procurement, vendor contracts and operating expenses.
• Monitor budget utilisation, identify cost efficiencies and minimise launch-related financial leakages.
• Establish asset management, inventory control and handover mechanisms.
• Ensure operational readiness without compromising cost efficiency or service standards. 6. Cross-Functional Leadership & Stakeholder Management
• Work closely with Projects, Engineering, HR, Finance, Procurement, Sales and Customer Experience teams.
• Establish clear ownership of launch dependencies, timelines and deliverables.
• Present periodic launch progress reports, risk assessments and operational readiness dashboards to senior management.
• Proactively identify execution bottlenecks and drive timely resolution.
• Act as the single point of operational accountability for new property launches. What We Are Looking For/ Candidate Profile
• 10+ years of progressive experience in hospitality, hotel operations, serviced apartments,



co-living, student accommodation or related sectors.
• Demonstrated track record of successfully launching multiple properties, hotels or new business locations.
• Strong expertise in pre-opening operations, property commissioning and operational stabilisation.
• Experience managing multi-property or geographically distributed operations.
• Proven capability in large-scale manpower mobilisation, vendor governance and operational budgeting.
• Strong commercial acumen with an understanding of occupancy readiness, operational costs and revenue enablement.
• Exceptional leadership, execution, negotiation and stakeholder management capabilities.
• Ability to operate in a fast-paced, expansion-oriented business environment.
• Willingness to travel extensively across operational locations. Preferred Background: Senior operations professionals from reputed hotel chains, hospitality groups, serviced apartment businesses, co-living platforms or large-scale accommodation operators. Key Performance Indicators (KPIs)
• Launch Excellence: New property launches within committed timelines.
• Operational Readiness: Complete operational preparedness before occupancy.
• Manpower Mobilisation: Timely hiring, deployment and training.
• Financial Discipline: Adherence to approved pre-opening budgets.
• Operational Compliance: SOP adherence and property audit performance.
• Vendor Governance: Timely onboarding and service-level compliance.
• Resident

Experience:
Service quality and initial resident satisfaction.
• Execution Efficiency: Timely closure of cross-functional dependencies. What This Opportunity?
• Opportunity to lead large-scale hospitality expansion initiatives.
• Direct involvement in strategic business expansion and new market launches.
• Ownership of critical operational functions with senior management visibility.
• Opportunity to build scalable operating systems, teams and processes.
• A leadership mandate within a rapidly evolving hospitality and co-living business. Apply Now If you are an experienced hospitality leader with a strong track record in multi-property operations and new site launches, we would like to hear from you. Share your updated resume at: [email protected] Subject Line: Application
- NSO Head
- Operations (New Site Operations) | UniLiv UNILIV | Building Better Living Experiences.

📌 NSO Head (Noida)
🏢 Uniliv
📍 Noida