To oversee customer support operations, ensuring productive data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.
Skill Requirements
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Must Have Skill
Financial Services/ Banking
Valuable to Have Skill
Other Requirements
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📌 Senior Process Associate Nagpur
🏢 HCLTech
📍 Nagpur
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