Job Description:
Provide a warm, face-to-face welcome to guests viaKIOSK video feeds and handle incoming property communications with professionalism.
Arrival & Departure Facilitation: Securely manage digital check-in and check-outprocedures, process room keys, and verify guest credentials.
Booking Administration: Organize, update, and monitor reservations and roomallocations within the central property database.
Guest Inquiry Management: Address questions regarding property guidelines,facilities, pricing, and local recommendations accurately and efficiently.
In office Team Syncing: Act as the liaison between virtual guest requests andphysical staff, directing housekeeping and maintenance tickets instantly.
Issue Resolution: Troubleshoot guest complaints or minor system disruptionscalmly, ensuring a high level of customer satisfaction.

Key Skills:




Superior written and spoken English skills with an ability to communicate clearly and professionally.
Comfortable operating modern computer systems.
A background in a guest-facing role, retail customer care, callcenters, or hospitality management is preferred. Familiarity with hotel PMStools is a distinct perk.
Excellent interpersonal skills combined with a quick, solution-oriented mindset.
Freshers with good communication skills

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Paid time off
Provident Fund

Application Question(s):
Are Comfortable working in rotational shift (Including Night shift)?
Can you speak english fluently?

Work Location: In person

📌 Virtual Front Desk Executive Surat
🏢 HotelKey India
📍 Surat