Job Description
What you’ll do:
• Technical Operations: Monitors, troubleshoot, diagnoses, resolves or manages technical issues across a range of applications Supported by group.
• Operational Accountability: Accept 24/7 responsibility for service availability, Performance and leading incident recovery minimising impact on service.
• Cross function Collaboration: Work closely with other departments to enhance service quality.
• SRE and Service Engineering: Applies Software and Automation as tools to solve challenges and manage production systems, to balance release of recent features with system stability.
• Training and Development: Lead Training sessions to upskill team members and ensure consistent service excellence.
• Learn and adapt to technologies used within Lloyds and the wider industry, bringing colleagues along the same journey.
• Understand the importance of quality by creating and implementing approaches, guidelines, and principles with peers. What we are looking for:
• Support engineer with exposure to DevOps methodologies and tools.
• Familiarity with monitoring tools, including Splunk and Dynatrace.
• Experience in Setting up the observability Dashboards from scratch.




• Experience of cloud technologies GCP/Azzure.
• Knowledge of SQL, relational databases.
• Knowledge of ITIL and processes such as Incident, Problem and Event Management.
• Open to work in rotational shifts (Morning and Afternoon Shifts) and share the on-call rota for out of business hours to manage the critical applications.
• Advocate of Agile delivery practices.
• Experience across the entire solutions development lifecycle from inception through build to production.
• Excellent oral and written communication skills, ability to interface with a wide range of stakeholders.
• OS: Windows, Linux, Solaris
• Monitoring and alerting (Splunk, NetIQ, Tivoli, Dynatrace)
• Automation and scheduling (TWS, Jenkins, UrbanCode)
• Scripting (VBA, Python, Perl, etc.)
• Data: Oracle, SQL Server, Postgres
• HDFS for storage
• Cloud Infrastructure GCP/Azzure.
• HTML5/ReactJS/Kafka/Zuul/Eureka based apps Preferable if you also have:
• Experience with Front Office application support. Experience in any programming language (Java, Python)

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