Job Description

We’re seeking a skilled and friendly Customer Care Executive to join our team at Hotel Easystays, Kalamassery, Kochi.

Hotel Customer Care Executive :
Handle inbound calls and emails from prospects and customers, and resolve queries on first contact wherever possible.
Make outbound follow-up calls to leads, quotation requests and abandoned enquiries.
Qualify leads and pass them to the sales team with complete, accurate information.
Explain services, pricing, packages and offers clearly, and upsell or cross-sell where relevant.
Prepare and send quotations, confirmations and follow-up communication.
Coordinate with sales, operations and back-office teams to close pending customer requests.




Handle objections and escalate complaints or complex cases per the escalation matrix.
Meet daily and monthly targets for calls, conversions and quality scores.

Requirements :
Minimum 6 months of experience in Customer Care / Customer Service.
Valuable communication and interpersonal skills.
Ability to handle customer enquiries, calls, and guest complaints.
Must be polite, qualified, and well-groomed.
Basic computer knowledge is preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive Kochi
🏢 Easy Stays Hotel
📍 Kochi